Customer Privacy Notice

This privacy notice tells you what to expect us to do with your personal information.

  • Contact details
  • What information we collect, use, and why
  • Lawful bases and data protection rights
  • Where we get personal information from
  • How long we keep information
  • How to complain

Contact details

Post: 36 Fernham Road, FARINGDON, Oxfordshire, SN7 7LB, GB
Telephone: 07789437227
Email: simon160659@gmail.com

What information we collect, use, and why

We collect or use the following information to receive donations or funding and organise fundraising activities:

  • Names and contact details
  • Addresses

We collect or use the following personal information for the prevention, detection, investigation or prosecution of crimes:

  • Names and contact information
  • Video recordings of public areas (including indoor and outdoor spaces)
  • Audio recordings of public areas (including indoor and outdoor spaces)
  • Video recordings of private or staff only areas
  • Audio recordings of private or staff only areas
  • Financial transaction information

We collect or use the following personal information for service updates or marketing purposes:

  • Names and contact details
  • Addresses
  • Purchase history

We collect or use the following personal information to comply with legal requirements:

  • Name
  • Contact information
  • Identification documents

We collect or use the following personal information for dealing with queries, complaints or claims:

  • Names and contact details
  • Address
  • Purchase or service history
  • Video recordings of public areas
  • Audio recordings of public areas
  • Video recordings of private or staff only areas
  • Audio recordings of private or staff only areas

We also collect or use the following information for dealing with queries, complaints or claims:

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to receive donations or funding and organise fundraising activities are:

  • Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
    Our lawful bases for collecting or using personal information for the prevention, detection, investigation or prosecution of crimes are:
  • Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
  • Vital interests – collecting or using the information is needed when someone’s physical or mental health or wellbeing is at urgent or serious risk. This includes an urgent need for life sustaining food, water, clothing or shelter. All of your data protection rights may apply, except the right to object and the right to portability.
    Our lawful bases for collecting or using personal information for service updates or marketing purposes are:
  • Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
    Our lawful bases for collecting or using personal information to comply with legal requirements are:
  • Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
    Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
  • Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Where we get personal information from

  • Directly from you
  • Family members or carers
  • CCTV footage or other recordings

How long we keep information

Membership details
Membership is renewed annually, your details will be retained and updated if you renew your membership. If you do not renew your membership your details will be removed from our records after one year.

CCTV Recordings
All CCTV recordings are deleted after 31 days

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Last updated: 28 January 2025